ORDERS & SHIPPING
HOW LONG WILL IT TAKE FOR MY ORDER TO PROCESS?
We process orders before 12PM on non-holiday weekdays in 1-2 business days. No orders are processed on weekends or holidays, but they will be processed the next business day. Delivery times may be affected by USPS and weather. Thanks for choosing us!
WHAT SHIPPING OPTIONS DO YOU OFFER?
We offer USPS Ground Shipping for the contiguous United States. Orders are shipped from Richmond, VA and may take anywhere from 2 - 6 business days to be delivered. If you are using a P.O. Box please make sure to include its number to ensure delivery
DO YOU SHIP INTERNATIONALLY?
We only ship within the United States at this time. Thank you for understanding, we hope to provide international options in the future!
HOW CAN I TRACK THE STATUS OF MY ORDER?
For your convenience, you will first receive an order confirmation email. A separate email with tracking number details will be sent to you once your order has shipped. Orders are shipped from Richmond, VA and may take anywhere from 2 - 6 business da
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
To cancel or make change to your order, please contact us immediately within 24 hours after placing the order. Cancellations or order changes can not be applied once an order goes into preparation for delivery. We're unable to change orders once they
WHAT IF MY ORDER STATUS IS "DELIVERED," BUT I HAVEN'T RECEIVED IT?
We understand how frustrating missing packages can be. There are times that tracking is updated to a "Delivered" status, but may actually be delayed 1-2 days. Be sure to check with your local post office, mail carrier, or secondary delivery location
MY ORDER WAS DAMAGED DURING SHIPPING, WHAT CAN I DO?
We are happy to help with damaged items. We request that you contact our Customer Care team to submit photos and a brief description of the damage. We'll need your order number and your shipping information so that we can best resolve your issue.
I RECEIVED THE WRONG ITEM(S) OR SIZE, WHAT NOW?
We appreciate your patience with any order hiccups and errors. You deserve to have exactly what you ordered, let’s fix it right away! 🌻. We’ll make sure it gets to you quickly and easily. ➡ CONTACT CUSTOMER CARE to report the issue as soon as you ca