WHAT IF MY ORDER STATUS IS "DELIVERED," BUT I HAVEN'T RECEIVED IT?Updated a month ago

We understand how frustrating missing packages can be. There are times that tracking is updated to a "Delivered" status, but may actually be delayed 1-2 days. Be sure to check with your local post office, mail carrier, or a secondary delivery location (neighbors too). 

Lost or stolen packages marked as "Delivered" cannot be refunded or replaced. For further assistance with specific shipment inquiries, contact our Customer Care Team here for assistance, or see our Policy Page for details.