POLICIES
PRODUCT WARRANTY
Heidi Carey is committed to the quality of our products with a one-year warranty policy. We are happy to handle complimentary repairs for issues resulting in manufacturing defects within this period. If items cannot be repaired, we will replace the i
RETURN & EXCHANGE POLICY
We want you to feel confident and comfortable with every Heidi Carey piece you add to your wardrobe. If something isn’t quite right, returns and exchanges can be processed from the Customer Portal within 30 days of purchase for items in original cond
FINAL SALE (END OF THE LINE) POLICY
Final Sale items, shipping and handling costs, and/or gift wrapping costs cannot be refunded. We understand that sizing can be a bit tricky, or perhaps the Final Sale item ordered is just not quite what you expected. In these instances, our Customer
SHIPPING POLICY
We know how special it is to await the Heidi Carey pieces that you’ve chosen with care. Orders are typically processed within 2 business days. Once shipped from our Richmond, VA warehouse, you’ll receive an email confirmation with tracking informatio