RETURNS & EXCHANGES
WHAT IS YOUR RETURN & EXCHANGE POLICY?
Return & Exchange Policy:We gladly accept returns or exchanges within 30 days of purchase as long as they are in original condition (unworn, unwashed). Visit the Customer Portal to begin a return or exchange. Returns received more than 30 days after
HOW CAN I REQUEST A RETURN OR EXCHANGE?
We're happy to help you start the return process from our Customer Portal.Begin by entering your Email or Zip Code and your Order Number or Tracking Number. Click "Find Order" to continue to the next step. If you can't locate your Order Number, click
HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
Allow up to 5 business days for your refund or credit to reflect in your account. An email confirmation will be sent to let you know that the refund has been processed.
CAN I RETURN OR EXCHANGE A GIFT?
Yes, Heidi Carey gifts can be returned or exchanged within 30 days of purchase as long as they are in original condition (unworn, unwashed). The person who purchased the gift will not be notified of an exchange or return, so you don't have to worry a
I RECEIVED THE WRONG ORDER, HOW CAN I RETURN AND CORRECT THIS?
We appreciate your patience with any order hiccups and errors. You deserve to have exactly what you ordered, let’s fix it right away! 🌻. We’ll make sure it gets to you quickly and easily. ➡ CONTACT CUSTOMER CARE to report the issue as soon as you ca