Heidi Carey 

As a default, at Heidi Carey we do not include any pricing in our packages. We do not place price tags on Heidi Carey items. Log into our Customer Portal to begin the return/exchange process. Note that returns received after 30 days can only be refun

WILL A GIFT ORDER HAVE A PRICE TAG(S) ATTACHED?

GIFTS

WHAT FABRICS ARE USED TO MAKE YOUR GARMENTS?

WHAT IS THE BEST WAY TO WASH AND CARE FOR MY COTTON GARMENTS?

DO HEIDI CAREY ROBES NEED TO BE IRONED OR DRY CLEANED?

ARE YOUR TRAVEL ACCESSORIES MACHINE WASHABLE?

IS YOUR COTTON SAFE FOR SENSITIVE SKIN?

HOW LONG WILL IT TAKE TO RESTOCK A PRODUCT THAT IS SOLD OUT?

DO ANY STORES CARRY YOUR PRODUCTS?

HOW ARE GARMENT REPAIRS HANDLED?

WILL HEIDI INTRODUCE NEW PRINTS OR DESIGNS FOR ROBES OR NIGHTGOWNS?

COTTON PRODUCT CARE & MORE

WHAT IS THE ALPACA JACKET MADE OF?

IS THE ALPACA JACKET FULLY REVERSIBLE?

HOW SHOULD I CARE FOR MY ALPACA JACKET?

DOES THE ALPACA JACKET RUN TRUE-TO-SIZE?

ALPACA PRODUCT CARE & MORE

CAN A GIFT BE RETURNED OR EXCHANGED?

DO YOU OFFER GIFT WRAPPING OR GIFT BOXES?

HOW CAN I ENSURE I ORDER THE CORRECT SIZE?

ARE YOUR ITEMS PETITE-FRIENDLY?

IF I ORDER A SIZE UP, WILL THE ITEM LENGTH  BE LONGER?

SIZING & FIT

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

HOW DO DISCOUNT CODES WORK?

DO YOU CHARGE SALES TAX?

IS MY CREDIT CARD INFORMATION SAVED?

PAYMENTS

HOW LONG WILL IT TAKE FOR MY ORDER TO PROCESS?

WHAT SHIPPING OPTIONS DO YOU OFFER?

DO YOU SHIP INTERNATIONALLY?

HOW CAN I TRACK THE STATUS OF MY ORDER?

WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?

WHAT IF MY ORDER STATUS IS "DELIVERED," BUT I HAVEN'T RECEIVED IT?

MY ORDER WAS DAMAGED DURING SHIPPING, WHAT CAN I DO?

I RECEIVED THE WRONG ITEM(S) OR SIZE, WHAT NOW?

ORDERS & SHIPPING

WHAT IS YOUR RETURN & EXCHANGE POLICY?

HOW CAN I REQUEST A RETURN OR EXCHANGE?

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?

CAN I RETURN OR EXCHANGE A GIFT?

I RECEIVED THE WRONG ORDER, HOW CAN I RETURN AND CORRECT THIS?

RETURNS & EXCHANGES

HOW CAN I LEARN MORE ABOUT HEIDI AND HER DESIGN BACKGROUND?

WHERE DOES HEIDI FIND HER INSPIRATION?

WHEN WAS HEIDI CAREY ESTABLISHED AS A COMPANY?

WHERE CAN I READ HEIDI'S LATEST BLOG POSTS?

ABOUT HEIDI CAREY

PRODUCT WARRANTY

RETURN & EXCHANGE POLICY

FINAL SALE (END OF THE LINE) POLICY

SHIPPING POLICY

POLICIES

WILL A GIFT ORDER HAVE A PRICE TAG(S) ATTACHED?Updated a month ago